Shipping policy

We ship worldwide. Every order is dispatched with tracking, and you receive the tracking number by email as soon as the parcel leaves the warehouse.

Processing time

Orders are prepared within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Warehouse	Delivery estimate	Tracking
United States warehouse	3–7 business days within the US	Yes
International warehouse	7–14 business days	Yes

Products stocked in our United States warehouse are marked on the product page and collected in the Fast US shipping collection. These orders clear no customs and arrive fastest.

Delivery estimates are business days and do not include the processing time above. Remote areas, customs inspections and peak seasons can add a few days.

Shipping cost

Shipping is free on every order, to every country we ship to — there is no minimum and no weight surcharge. You always see the final amount we charge before you pay — we add no fees afterwards. Import duties set by your own country are the one exception; see below.

Customs and import duties

International orders may be subject to import duties or taxes charged by the destination country. These are set by local authorities, are not collected by us, and are the responsibility of the recipient.

Tracking your order

You will receive a tracking link by email once your parcel ships. Tracking can take up to 48 hours to show its first update while the carrier scans the parcel into its network.

Problems with delivery

If your order has not arrived within the estimate above, write to orders@wanelo.com with your order number and we will trace the parcel with the carrier. Lost or damaged parcels are replaced or refunded in full — see our refund policy.